Privacy policy

OVRELIEF POLICIES

1. Deliveries & Shipping

Shipping Information

Ovrelief is delighted to provide global shipping on all orders. For any inquiries, please contact us at sales@ovrelief.com.

UK Standard Tracked Shipping (Royal Mail / Evri)

Complimentary (Free)

– 2–5 business days

UK Next Day Delivery (Royal Mail / Evri)

– £4.99

– Please note orders placed after 4PM (Mon-Fri) will be shipped the following working day. Orders placed on weekends (Sat/Sun) will be shipped the following working day.

International Tracked Shipping:

– £15

– Estimated delivery: 7–14 business days

All international orders are sent using tracked shipping services. Delivery times may vary depending on your destination and local customs processing.

Customs & Duties

All UK orders are inclusive of applicable taxes and duties.

For international customers, local customs fees or import duties (if applicable) are the responsibility of the recipient. These are determined by your country’s regulations and must be paid before delivery.

Additional Notes

• Delivery times are estimates and may vary during busy periods.

• Tracking details will be sent once your order is dispatched.

• Ovrelief, a business based in the United Kingdom, is not responsible for delays caused by customs or courier services.

2. Returns & Refunds Policy

We want you to feel confident shopping with Ovrelief. We offer a 60-day return period, starting from the day you receive your item.

For any return-related inquiries, please contact us at sales@ovrelief.com.

Ovrelief Device Returns

You have 60 days from the receipt of your item to initiate a return.

To be eligible, the item must be:

• In its original, unopened, unused and sealed condition

• Returned with the original packaging and proof of purchase

To begin a return, email us at sales@ovrelief.com. If your return is approved, we will provide a return shipping label and clear instructions on how to send your item back.

Please note:

• Unauthorised returns (without prior approval) will not be accepted.

• For hygiene and safety reasons, we cannot accept returns of used or opened devices.

Issues with Your Order

Please check your order upon delivery and contact us immediately if you find any defects, damages, or if the wrong item was sent. We will address and resolve the issue as quickly as possible.

Exchanges

To request an exchange, email sales@ovrelief.com with your order number and reason for exchange.

We will respond within 24 hours to assist you.

Refunds

Once your return is received and inspected, we will notify you about the approval of your refund. If approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for your bank or card provider to process the refund.

Additional Information

• Ovrelief, a business based in the United Kingdom, reserves the right to refuse a return if it does not meet the conditions above.

• We recommend using a tracked service for all returns.

3. Privacy Policy

Last updated: October 30, 2025

Ovrelief operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Ovrelief is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described here.

About Us

Ovrelief, a business based in the United Kingdom. For the purposes of applicable data protection laws, we are the data controller of your personal information.

Personal Information We Collect

We may collect the following categories of personal information:

• Contact details: name, address, phone number, email

• Financial information: payment and transaction details

• Account information: login credentials and preferences

• Device & usage data: browser type, IP address, interaction data

• Communications: messages or inquiries you send to us

How We Use Your Information

We use your data to:

• Process and fulfill your orders

• Provide customer support

• Send updates, offers, and marketing communications

• Improve our website and services

• Comply with legal obligations

Disclosure of Information

We may share your data with:

• Shopify (our e-commerce platform)

• Shipping and fulfillment partners

• Payment processors

• Marketing and analytics providers

• Legal or regulatory authorities when required

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes certain personal information about your interactions with our site.

To learn more, view the Shopify Privacy Policy or visit the Shopify Privacy Portal.

Security & Retention

We use secure systems to protect your data. However, no system is completely secure, and you share information at your own risk.

We retain data only for as long as necessary to fulfill orders, comply with laws, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data

• Object to or restrict processing

• Withdraw consent

• Request data portability

To exercise these rights, contact us at sales@ovrelief.com.

International Transfers

We may transfer, store, and process your information outside your country of residence using approved safeguards such as the EU Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact:

sales@ovrelief.com

Ovrelief, a business based in the United Kingdom.

4. Terms of Service

Last updated: October 30, 2025

Welcome to Ovrelief. These Terms of Service (“Terms”) govern your use of our website, products, and services (collectively, the “Services”). By accessing or purchasing from Ovrelief, you agree to be bound by these Terms. Please read them carefully before using our site. If you do not agree with these Terms, you may not use the Services.

About Ovrelief

Ovrelief, a business based in the United Kingdom, provides pain-relief and wellness products designed to support women’s health. Our website is hosted by Shopify, which enables us to process payments, manage orders, and provide a secure shopping experience.

Use of Our Services

By using our Services, you agree that:

• You are at least 18 years old or have consent from a legal guardian.

• You will not use our products for any illegal or unauthorized purpose.

• You will not attempt to gain unauthorized access to any part of our website or systems.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

Product Information

We make every effort to ensure that product descriptions, images, and prices are accurate. However, minor variations may occur due to screen display or manufacturing updates. All prices are listed in GBP (£) and include applicable taxes where required.

Orders & Payments

When you place an order, you agree to provide accurate and complete information.

Orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order if fraud or misuse is suspected. Payments are securely processed through Shopify Payments and other approved gateways.

Shipping

Please refer to our Deliveries & Shipping Policy for full details on delivery methods, timeframes, and international shipping fees.

Returns & Refunds

We offer a 60-day return policy for eligible items. Please review our Returns & Refunds Policy for detailed instructions on how to initiate a return or exchange.

Intellectual Property

All content on the Ovrelief website — including text, graphics, logos, videos, and images — is the property of Ovrelief or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, or exploit any part of the website without prior written consent from Ovrelief.

Medical Disclaimer

Ovrelief products are designed to provide pain relief and comfort using TENS technology. They are not a medical device for diagnosis or treatment of medical conditions and should not replace medical advice. Always consult your healthcare professional if you have health concerns or are under medical supervision. Please do not use if you have undergone surgery or have any heart conditions.

Limitation of Liability

To the maximum extent permitted by law, Ovrelief is not liable for:

• Any indirect, incidental, or consequential damages;

• Any loss arising from misuse of the product or failure to follow usage instructions.

Our total liability for any claim shall not exceed the amount paid for the product in question.

Indemnification

You agree to indemnify and hold Ovrelief harmless from any claims, damages, or losses arising from your breach of these Terms or misuse of our Services.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.

Changes to Terms

We may update these Terms of Service at any time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services indicates your acceptance of the new Terms.

Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales.

For questions about these Terms, please contact: sales@ovrelief.com